--- updatedAt: 2026-03-31T09:11:42.000Z agentTools: projectIndex: https://docs.zerohash.com/llms.txt --- # zerohash Cryptocurrency Kiosk Disclosures and Refund Policies (Illinois) # **Illinois** **\[Kiosks Not Supported]** ## **Consumer Disclosures** [block:parameters] { "data": { "h-0": "", "0-0": "**WARNING: Losses due to fraudulent or accidental transactions may not be recoverable and transactions are irreversible except as otherwise set forth in this disclosure.** \n \nThe customer must respond acknowledge receipt of the following disclosures on the cryptocurrency kiosk in order to be allowed to proceed with the transaction: \n \nDigital assets are not legal tender, are not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. \n \nLegislative and regulatory changes or actions at the State, federal, or international level may adversely affect the use, transfer, exchange, and value of digital assets. \n \nSome digital asset transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction. \n \nThe value of a digital asset may be derived from the continued willingness of market participants to exchange fiat currency for digital assets, which may result in the potential for permanent and total loss of value of a particular digital asset should the market for that digital asset disappear. \n \nThere is no assurance that a person who accepts a digital asset as payment today will continue to do so in the future. \n \nThe volatility and unpredictability of the price of a digital asset relative to fiat currency may result in significant loss over a short period of time. \n \nThe nature of digital assets may lead to an increased risk of fraud or cyberattack. \n \nThe nature of digital assets means that any technological difficulties experienced by the digital asset kiosk operator may prevent access or use of a customer's digital assets. \n \nAny bond or trust account maintained by the digital asset kiosk operator for the benefit of its customers may not be sufficient to cover all losses incurred by customers." }, "cols": 1, "rows": 1, "align": [ "left" ] } [/block] ## **Contact Information** [block:parameters] { "data": { "h-0": "", "h-1": "", "0-0": "Cryptokiosk Operator Contact Email", "0-1": "[support@cinqwallet.com](mailto:support@cinqwallet.com)", "1-0": "Cryptokiosk Operator Phone Number", "1-1": "800-928-2274 \n24/7/365 Live Customer Support", "2-0": "Cryptokiosk Operator Address", "2-1": " P.O. Box 91258 \n Bellevue, WA 98009 \n [CINQwallet.com](https://cinqwallet.com/)", "3-0": "Zero Hash Contact Information", "3-1": "Zero Hash LLC (NMLS ID 1699379) \n327 N Aberdeen St \nChicago, IL 60607 \n [www.zerohash.com](http://www.zerohash.com) \nIllinois Money Transmitter License: MT.0000320 \nCustomer Service Phone Number \n855-744-7333 \nAvailable during normal business hours (8 am to 10 pm local time) \nAdditional support can be provided by contacting:  [coinstar@zerohash.com](mailto:coinstar@zerohash.com) " }, "cols": 2, "rows": 4, "align": [ null, null ] } [/block] ### **Additional Required Disclosures** [block:parameters] { "data": { "h-0": "", "0-0": "**RETURN/CANCELLATION/REFUND POLICY** \n \n**All transactions are final.** \n \nYou are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [Coinstar@zerohash.com](mailto:Coinstar@zerohash.com) within 24 hours of the transaction.", "1-0": "**LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY** \n \nZero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the [Zero Hash and Zero Hash Liquidity Services User Agreement](https://zerohash.com/coinstar/).", "2-0": "**BEWARE OF FRAUD** \n \nCryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at .", "3-0": "**PRICE RISK ** \n \nThe value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.", "4-0": "**RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD:** \n \nIf you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: \n \n**Office of the Illinois Attorney General \n**File a complaint or request assistance through the Attorney General's website or by contacting the agency at: 1-800-386-5438 (Chicago) \n1-800-243-0618 (Springfield) \n1-800-243-0607 (Carbondale) You can also find their complaint portal at [\\](https://illinoisattorneygeneral.gov/File-A-Complaint/). \n**Local Police Department \n**You can report suspected cryptocurrency fraud to your local police department (call 911)", "5-0": "**ADDITIONAL DISCLOSURES ** \n \nAdditional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: ", "6-0": "**TRANSACTION LIMITS** \n \n**$2,500 aggregate daily limit for each new customer. **A “new customer” means a consumer transacting at a cryptocurrency kiosk physically located in the State of Illinois who has not previously engaged in a digital financial asset transaction with a particular operator. An individual shall continue to be considered a new customer during the earlier of: (i) the customer's first 3 transactions after opening an account with the operator, or (ii) 7 days after opening an account with the operator. **A $3,000 aggregate daily transaction limit is applied to all other customers (“existing customers”).**", "7-0": "**FEE LIMITS** \n \nThe State of Illinois limits the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state, a per transaction basis, to not more than **$5 or 18%** of the amount of the virtual currency transaction as of the time of the transaction (whichever is greater)." }, "cols": 1, "rows": 8, "align": [ "left" ] } [/block]