State Complaints Procedures

Please see the below for state specific complaint information for Zero Hash LLC. For general complaints not covered below, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center.

Alaska

For Alaska Residents Only: If your issue is unresolved by Zero Hash LLC (855) 744-7333, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call (907) 465-2521.

Arizona

If you have a complaint, please contact Zero Hash LLC. at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page https://difi.az.gov/complaint

AZ e-Licensing Portal for filing a complaint

AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

Arkansas

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center.

If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file the completed complaint form http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf by e-mailing to [email protected] or by mailing at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

Telephone: (501) 324-9260
Facsimile: (501) 324-9268

Colorado

Colorado State Banking Commissioner

CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202

Email: [email protected]

Website

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Colorado Money Transmitter Customer Notice

District of Columbia

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002

Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: [email protected]

Consumer Complaint Form Mail-in Version

Florida

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

Online: https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

Florida Office of Financial Regulation - Consumer Finance

200 E. Gaines Street, Tallahassee, FL 32399-0376

850-487-9687

FL Office of Financial Regulation Complaint Portal: https://flofr.gov/sitePages/FileAComplaint.htm

Georgia

Licensed by The Georgia Department of Banking and Finance. (Lic. # 62002 / NMLS# 1699379).
If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources: https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint

Illinois

If you are located in the State of Illinois and have a complaint, please first contact Customer Support at (855) 744-7333 or email at [email protected]. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint online.

Indiana

Zero Hash LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Kansas

Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603

Fax: (785) 371-1229
Email: [email protected]

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. 12-1699379 and NMLS ID: 1699379] by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Zero Hash LLC may be obtained at www.nmlsconsumeraccess.org

Minnesota

Zero Hash LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team by phone at: (855) 744-7333 or via email at [email protected]. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101, or contact the Consumer Financial Protection Bureau for questions or complaints about Zero Hash LLC at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.

Mississipi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/

Nevada

Zero Hash LLC is licensed by the Nevada Department of Business and Industry as a money transmitter.

If you have a complaint or question about Zero Hash's money transmission services, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Nevada Division of Financial Institutions at (702) 486 4120.

New York

Any complaints regarding Zero Hash LLC or Zero Hash Liquidity Services LLC may be sent to either entity at 327 N Aberdeen St, Chicago, IL 60607-1202 or through email at [email protected] Complaints may also be submitted via telephone at (855) 744-7333. A complainant may also bring his or her complaint to the attention of the New York Department of Financial Services at One State Street, New York, NY 10004-1511 or through the internet at www.dfs.ny.gov. Complaints may also be made to the State of New York.

Service of process in the State of New York may be delivered to:

Zero Hash c/o Registered Agents, 418 Broadway Ste R, Albany NY 12207.

Zero Hash LLC is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have a question or complaint, please first contact Zero Hash at Zero Hash Help Center or (855) 744-7333, or at its mailing address: 327 N Aberdeen St., Chicago, IL 60607-1202.

For unresolved/written complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, tel: 800-342-3736, email: [email protected], website: www.dfs.ny.gov/complaint.

Oregon

If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at (855) 744-7333 or email at [email protected]. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: website for additional information.

Texas

If you have a complaint, first contact Zero Hash LLC at [email protected] or (855) 744-7333. If you still have an unresolved complaint regarding the company's money transmission or exchange activity, please direct your complaint to the Texas Department of Banking, 2601 North Lamar Blvd, Austin, TX 78075, 1-877-276-5554 (toll free), www.dob.texas.gov.

Washington

Please note the following disclosures associated with virtual currency:

If you have a complaint, first contact Zero Hash LLC at Zero Hash Help Center or (855) 744-7333, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints. Call us: 1-877-RING DFI (1-877-746-4334) Email us: [email protected].