Participant Statuses

Participant Status Definitions

Status	Definition
submitted	Successfully submitted to `<POST /participants/customers/new>` and given a participant code, but has not yet been approved to transact.
pending_approval	Participant code and relationships created, but the participant requires further review by the Zero Hash compliance team before moving to approved or rejected. Most often due to customer verification (KYC) alerts.
approved	Participant code and relationships created and the participant passes necessary approvals to transact.
rejected	Participant rejected from becoming an active user; most often due to customer verification (KYC) failures.
locked	Investigative state for the Zero Hash compliance team.
pending_unlock	Investigations conclude the participant may remain active on Zero Hash. Only available from Get participants, not via webhook.
pending_disable	Investigations conclude the participant should be indefinitely banned from Zero Hash. Only available from Get participants, not via webhook.
disabled	Indefinitely banned from Zero Hash, but balances may exist in the participant account. Zero Hash settlement team will divest existing balances.
divested	Indefinitely banned from Zero Hash and participant balances were moved back to the platform float.
closed	Indefinitely banned from Zero Hash and no balances remained at the time of ban

Reason Code	Definition	Request Availability
compliance_issue	locked	None
compliance_issue	pending_disable	None
compliance_issue	disabled	None
compliance_issue	closed	None
compliance_issue	divested	None
user_request	locked	Closing only (sell/withdraw)
user_request	pending_disable	Closing only (sell/withdraw)
user_request	disabled	None
user_request	closed	None
user_request	divested	None
risk_cleared	pending_unlock	None - the cleared risk still needs to be approved
risk_cleared	approved	All