Participant Statuses
Participant Status Definitions
Status | Definition |
---|---|
submitted | Successfully submitted to <POST /participants/customers/new> and given a participant code, but has not yet been approved to transact. |
pending_approval | Participant code and relationships created, but the participant requires further review by the Zero Hash compliance team before moving to approved or rejected. Most often due to customer verification (KYC) alerts. |
approved | Participant code and relationships created and the participant passes necessary approvals to transact. |
rejected | Participant rejected from becoming an active user; most often due to customer verification (KYC) failures. |
locked | Investigative state for the Zero Hash compliance team. |
pending_unlock | Investigations conclude the participant may remain active on Zero Hash. Only available from Get participants, not via webhook. |
pending_disable | Investigations conclude the participant should be indefinitely banned from Zero Hash. Only available from Get participants, not via webhook. |
disabled | Indefinitely banned from Zero Hash, but balances may exist in the participant account. Zero Hash settlement team will divest existing balances. |
divested | Indefinitely banned from Zero Hash and participant balances were moved back to the platform float. |
closed | Indefinitely banned from Zero Hash and no balances remained at the time of ban |
Example of the standard participant status flow:
Participant Reason Codes and Request Availability
Reason Code | Definition | Request Availability |
---|---|---|
compliance_issue | locked | None |
compliance_issue | pending_disable | None |
compliance_issue | disabled | None |
compliance_issue | closed | None |
compliance_issue | divested | None |
user_request | locked | Closing only (sell/withdraw) |
user_request | pending_disable | Closing only (sell/withdraw) |
user_request | disabled | None |
user_request | closed | None |
user_request | divested | None |
risk_cleared | pending_unlock | None - the cleared risk still needs to be approved |
risk_cleared | approved | All |
Updated 3 months ago