FAQ's for Support Teams and Customer-Facing Material

General

Feel free to use the following FAQ's to present to your End Customers to enhance their Fund experience
Replace [Platform] with your company name
Platforms should note other [bracketed] words that they can change out and customize according to their preferred voice to their Customers

FAQ's

What are the advantages of using [crypto] [stablecoins] [USDC] [digital assets] as a funding mechanism?

[Crypto] [Stablecoins] [USDC] [Digital assets] can be used to fund your [Platform] account 24/7/365. Depending on the blockchain network you choose to deposit on, your [Platform] account has the ability to be funded in seconds after your initiate the transaction. This allows you to [make trades] [place bets] [make investments] instantly.

How does [Platform] offer crypto funding? Do they use a 3rd party vendor?

[Platform] uses a third-party, Zero Hash, to offer crypto funding to it's users. Zero Hash LLC is a highly regulated US-based company who specializes in offering crypto services to other businesses. Zero Hash is a registered Money Service Business with Fincen at the federal level, and at the state level they possess 48+ Money Transmitter Licenses, including a Bitlicense with the New York Department of Financial Services. Read about Zero Hash here.

Where do I originate the crypto transfer from?

The transfer will not originate from the [Platform] user interface (unless the Wallet Linking feature is selected, to be released in early 2025). You must navigate away from the [Platform] either on your desktop computer of mobile device.

[Platform] allows you to send a crypto transfer from an external non-custodial wallet (for example Metamask, Phantom, Trust Wallet) or a centralized exchange (for example Coinbase, Kraken, Bitstamp) to a crypto wallet address that's presented by [Platform].

On your wallet/exchange account, locate the "Send", "Transfer", or "Withdrawal" (common names for this type of action, the wallet/exchange may call it something else) and initiate a transaction from there.

What is the difference between the "Asset" and the "Network"?

When beginning a crypto transaction on the [Platform] user interface, you'll be prompted to select an Asset and Network:

To use a metaphor, imagine a car traveling from a house to the airport.

House: external non-custodial wallet (for example Metamask, Phantom, Trust Wallet) or a centralized exchange (for example Coinbase, Kraken, Bitstamp)
Car: the Asset (for example, USDC or Bitcoin)
Road: the Network that the asset "travels on" (For example, Ethereum or Bitcoin)
Airport: your [Platform] wallet

Be very careful when sending a [Crypto] [Stablecoins] [USDC] [Digital assets] transaction - ensure that the Asset and Network that you select on the [Platform] user interface matches exactly what you choose on your external non-custodial wallet or exchange account

Which [crypto assets] [digital assets] [stablecoins] are supported for crypto funding?

This answer will depend on which assets you decide to offer to your Customers. At the moment, Zero Hash only supports the following asset and network combinations (we will update this FAQ response as Zero Hash adds more assets and networks to the Fund product:

Asset: USDC / Network: Arbitrum
Asset: USDC / Network: Avalanche
Asset: USDC / Network: Ethereum
Asset: USDC / Network: Optimism
Asset: USDC / Network: Polygon
Asset: USDC / Network: Solana