Onboarding

Use Cases

• Out-of-the-box KYC service: Zero Hash embeds all compliance and regulatory requirements in the KYC flow so platforms can fully focus on acquiring new customers. Manual reviews are handled by the Zero Hash compliance team.
• Sensitive data handling: Sensitive customer information, like date of birth, address, SSN, and ID information are captured directly by Zero Hash so platforms do not need to custody that data.
• Faster time to live: KYC is a low-code option that ensures platforms get live quickly and require low maintenance throughout, as new or evolving onboarding requirements are inherently added to the experience.

Key Features

• Required data collection: All information that must be verified is asked for. Zero Hash never requires more information than necessary.
• Intelligent fallback options: Zero Hash attempts to verify the customer with only required information. If results are inconclusive, we automatically request more information to increase potential for higher approval rates.
• Customizable screens: Update colors and fonts to match existing user experiences.

Profile management

Users that start the flow using the update-participant JWT permission will have the option of viewing/updating their profile info by clicking on the Access Profile at the Approved page.

The Profile flow can also be directly invoked with no ties with the Onboarding flow, more details on how to do this can be found at the Profile module page

Implementation details

1. Acquire an onboarding access token
2. Integration:
   1. NPM package available here: https://www.npmjs.com/package/zh-web-sdk?activeTab=readme
   2. SDK modules
3. Subscribe to participant status webhooks: Participant status updates

Experience sample

Embedded user agreements

Information collection

Document capture when required

Results shared