For AI agents: visit https://docs.zerohash.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI. Append .md to any documentation page URL to get its markdown version.
Participant and Account Statuses and Locking
| Status | Definition |
|---|
| submitted | Successfully submitted to <POST /participants/customers/new> and given a participant code, but has not yet been approved to transact. |
| pending_approval | Participant code and relationships created, but the participant requires further review by the zerohash compliance team before moving to approved or rejected. Most often due to customer verification (KYC) alerts. |
| approved | Participant code and relationships created and the participant passes necessary approvals to transact. |
| rejected | Participant rejected from becoming an active user; most often due to customer verification (KYC) failures. |
| locked | Investigative state for the zerohash compliance team. |
| pending_unlock | Investigations conclude the participant may remain active on zerohash. Only available from Get participants, not via webhook. |
| pending_disable | Investigations conclude the participant should be indefinitely banned from zerohash. |
| disabled | Indefinitely banned from zerohash, but balances may exist in the participant account. zerohash settlement team will divest existing balances. |
| divested | Indefinitely banned from zerohash and participant balances were moved back to the platform float. |
| closed | Indefinitely banned from zerohash and no balances remained at the time of ban |
| Reason Code | Definition | Request Availability |
|---|
| compliance_issue | locked | None |
| compliance_issue | pending_disable | None |
| compliance_issue | disabled | None |
| compliance_issue | closed | None |
| compliance_issue | divested | None |
| user_request | locked | Closing only (sell/withdraw) |
| user_request | pending_disable | Closing only (sell/withdraw) |
| user_request | disabled | None |
| user_request | closed | None |
| user_request | divested | None |
| risk_cleared | pending_unlock | None - the cleared risk still needs to be approved |
| risk_cleared | approved | All |
| Status | Definition |
|---|
| Open | Open for business |
| Closed | No further activity should occur |
| Locked | All trading activity is suspended |
| Divesting | Pending closure, only sells and withdrawals are allowed |
| Withdraw Lock | Withdrawals are not allowed |
Updated about 2 months ago
