Rhode Island

Consumer Disclosures


WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS ARE NOT RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE. VIRTUAL CURRENCY TRANSACTIONS MAY BE USED TO STEAL YOUR MONEY BY CRIMINALS IMPERSONATING THE GOVERNMENT, ORGANIZATIONS, OR YOUR LOVED ONES. THEY CAN THREATEN JAIL TIME, SAY YOUR IDENTITY HAS BEEN STOLEN, ALLEGE YOUR COMPUTER HAS BEEN HACKED, INSIST YOU WITHDRAW MONEY FROM YOUR BANK ACCOUNT TO PURCHASE VIRTUAL CURRENCY, OR A NUMBER OF OTHER SCAMS. IF YOU BELIEVE YOU ARE BEING SCAMMED, CALL YOUR LOCAL LAW ENFORCEMENT.

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS ARE NOT RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE. VIRTUAL CURRENCY TRANSACTIONS MAY BE USED TO STEAL YOUR MONEY BY CRIMINALS IMPERSONATING THE GOVERNMENT, ORGANIZATIONS, OR YOUR LOVED ONES. THEY CAN THREATEN JAIL TIME, SAY YOUR IDENTITY HAS BEEN STOLEN, ALLEGE YOUR COMPUTER HAS BEEN HACKED, INSIST YOU WITHDRAW MONEY FROM YOUR BANK ACCOUNT TO PURCHASE VIRTUAL CURRENCY, OR A NUMBER OF OTHER SCAMS. IF YOU BELIEVE YOU ARE BEING SCAMMED, CALL YOUR LOCAL LAW ENFORCEMENT.

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 Available during normal business hours (8 am to 8 pm local time)
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Rhode Island Currency Transmitter: 20203989CT Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 10 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION POLICY All transactions are final. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
REFUND POLICY The cryptocurrency kiosk operator or owner shall issue a full refund for a fraudulent cryptocurrency transaction or transactions, including any fees charged in association with the transaction, if the following elements are met by the new customer: A. THE FRAUDULENT TRANSACTION OCCURRED WITHIN THE 30 DAYS IN WHICH THE INDIVIDUAL IS CONSIDERED A “NEW” CUSTOMER. B. THE NEW CUSTOMER CONTACTS THE KIOSK OPERATOR AND A GOVERNMENT OR LAW ENFORCEMENT AGENCY TO INFORM THEM OF THE FRAUDULENT NATURE OF THE TRANSACTION(S) WITHIN 90 DAYS OF THE LAST TRANSACTION TO OCCUR DURING THE 30 DAY “NEW” CUSTOMER PERIOD. If the customer is not a “new” customer, the customer must contact the kiosk operator and a government or law enforcement agency within 90 days of the fraudulent transaction to request the refund. Timing of Refund: The cryptocurrency kiosk operator must provide the full refund no later than 72 hours after the new customer has contacted the operator or owner. The operator or owner may ask for confirmation that the new customer has filed a report to a government or law enforcement agency that the transaction was fraudulent. A “new customer” means a consumer transacting at a cryptocurrency kiosk physically located in the State of Rhode Island who has never previously transacted with the kiosk operator. The customer is considered a “new” customer for the 30 days following the first financial transaction with the kiosk operator.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: Rhode Island Office of the Attorney General File a complaint or request assistance through the Attorney General's website or by contacting the agency at 401-274-4400, prompt 1 or email at [email protected]. For more information see https://riag.ri.gov/scams. Rhode Island State Police (Financial Crimes Unit) You can report suspected cryptocurrency fraud to the Financial Crimes Unit at (401) 764-5179.
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $2,000 aggregate daily limit for each new customer. A “new customer” means an individual transacting at a cryptocurrency kiosk physically located in the State of Rhode Island who has not previously engaged in a digital financial asset transaction with a particular virtual currency kiosk operator. An individual shall continue to be considered a new customer for a period of thirty (30) calendar days after the individual makes their first digital financial asset transaction with a particular operator. A $3,000 aggregate daily transaction limit is applied to all other customers.
FEE LIMITS The State of Rhode Island does NOT limit the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state.