Arkansas

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 Available during normal business hours (8 am to 8 pm local time)
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Arkansas Money Transmitter License: 115083 Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 8 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION/REFUND POLICY All transactions are final. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
REFUND POLICY If a new customer (customer is considered a “new” customer for the first 72 hours after having fully completed all KYC requirements successfully) has been fraudulently induced to engage in a cryptocurrency kiosk transaction, the cryptocurrency kiosk operator shall issue a full refund for the fraudulently induced cryptocurrency transaction, including any fees charged in association with the transaction, if the new customer does all of the following: A. CONTACTS THE CRYPTOCURRENCY KIOSK OPERATOR AND A GOVERNMENT OR LAW ENFORCEMENT AGENCY TO INFORM BOTH OF THE FRAUDULENT CRYPTOCURRENCY KIOSK TRANSACTION. B. FILES A REPORT WITH AN ARKANSAS LAW ENFORCEMENT OR GOVERNMENT AGENCY TO MEMORIALIZE THE FRAUDULENT NATURE OF THE CRYPTOCURRENCY KIOSK TRANSACTION. Limitation on refund policy: The new customer must request the refund no later than 14 calendar days after the last fraudulent transaction occurred. Timing of Refund: The cryptocurrency kiosk operator must provide the full refund no later than 72 hours after the new customer has completed all requirements and contacted the operator to request the refund (and provided proof that the required law enforcement or government agency report was timely filed.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
HOW TO REPORT FRAUD TO STATE OR LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: Arkansas Attorney General: This office handles consumer protection issues, including scams and fraud. You can file a complaint with them: By phone: (800) 482-8982. By email: [email protected]. Online: Via their website at https://arkansasag.gov/file-a-complaint/.
Arkansas Securities Department: This department focuses on investment-related fraud, including cryptocurrency schemes. They have issued alerts about fraudulent cryptocurrency investment platforms. You can report concerns about investment fraud to them: By phone: 1-800-981-4429. Online: Visit their website at <https://securities.arkansas.gov/>.
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $2,000 aggregate daily limit for each new customer. A “new customer” means a consumer who is engaging in a transaction at a cryptocurrency kiosk physically located in the State of Arkansas who has been a customer of a cryptocurrency kiosk operator or owner of the virtual currency kiosk for fewer than seventy-two hours. A $3,000 aggregate daily transaction limit is applied to all other customers (“existing customer”).
FEE LIMITS The State of Arkansas limits the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state to $5 or 18% of the amount of the virtual currency transaction (whichever is greater).