Wisconsin

[Kiosks Not Supported]

Consumer Disclosures


FRAUD ALERT! Criminals seek to defraud virtual currency customers by impersonating loved ones, government officials, law enforcement officers, or charities; threatening jail time; stating that your identity was stolen or your accounts frozen; or claiming your computer was hacked. IF SOMEONE YOU DON’T KNOW IS ASKING YOU TO SEND VIRTUAL CURRENCY FROM THIS MACHINE, DO NOT PROCEED WITH THE TRANSACTION. LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE. [You must acknowledge reading this disclosure at the kiosk. This disclosure is also presented physically on the kiosk - see example below]

FRAUD ALERT! Criminals seek to defraud virtual currency customers by impersonating loved ones, government officials, law enforcement officers, or charities; threatening jail time; stating that your identity was stolen or your accounts frozen; or claiming your computer was hacked.

IF SOMEONE YOU DON’T KNOW IS ASKING YOU TO SEND VIRTUAL CURRENCY FROM THIS MACHINE, DO NOT PROCEED WITH THE TRANSACTION. LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE.

[You must acknowledge reading this disclosure at the kiosk. This disclosure is also presented physically on the kiosk - see example below]

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 24/7/365 Live Customer Support
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Wisconsin Seller of Checks License: 241 Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 10 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION POLICY All transactions are final (except as noted under refund policy). You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement .
REFUND POLICY The cryptocurrency kiosk operator or owner shall issue a refund for the full amount of transactions to the sender unless any of the following circumstances exist: The money was forwarded within 10 days of the date on which the money was received for transmission. Instructions were given committing an equivalent amount of money to the person designated by the sender within 10 days of the date on which the money was received for transmission. The agreement between the licensee and the sender instructs the licensee to forward the money at a time that is beyond 10 days of the date on which the money was received for transmission. If funds have not yet been forwarded in accordance with the terms of the agreement between the licensee and the sender, the licensee shall issue a refund as otherwise required by the State of Wisconsin. The refund request concerns a transaction that the licensee has not completed because the licensee has a reasonable belief, or a reasonable basis to believe, that the sender is a victim of fraud or that the transaction relates to a crime or violation of law, rule, or regulation. The refund request does not include sufficient information to enable the licensee to identify the sender or, in the event the sender has multiple transactions outstanding, the particular transaction to be refunded. The money received for transmission is subject to the federal remittance rule, 12 CFR 1005, subpart B. The money was received for transmission pursuant to a written agreement between the licensee and payee to process payments for goods or services provided by the payee.
Timing of Refund: The cryptocurrency kiosk operator will provide the full refund within 10 days of receipt of the sender’s written request for a refund unless the above points are applicable.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: Wisconsin Department of Financial Institutions (DFI): Report fraud to the DFI at: Phone: (608) 264-7969 Toll-Free: (800) 452-3328 (in Wisconsin) Fax: (608) 264-7968 E-Mail: [email protected] Local Law Enforcement: Please call 911.
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $2,000 aggregate daily limit for each customer.
FEE LIMITS The State of Wisconsin does not apply any fee limits to cryptocurrency kiosk transactions at this time.

RETURN/CANCELLATION POLICY

All transactions are final (except as noted under refund policy).

You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.

LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY

Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement .

REFUND POLICY

The cryptocurrency kiosk operator or owner shall issue a refund for the full amount of transactions to the sender unless any of the following circumstances exist:

The money was forwarded within 10 days of the date on which the money was received for transmission.
Instructions were given committing an equivalent amount of money to the person designated by the sender within 10 days of the date on which the money was received for transmission.
The agreement between the licensee and the sender instructs the licensee to forward the money at a time that is beyond 10 days of the date on which the money was received for transmission. If funds have not yet been forwarded in accordance with the terms of the agreement between the licensee and the sender, the licensee shall issue a refund as otherwise required by the State of Wisconsin.
The refund request concerns a transaction that the licensee has not completed because the licensee has a reasonable belief, or a reasonable basis to believe, that the sender is a victim of fraud or that the transaction relates to a crime or violation of law, rule, or regulation.
The refund request does not include sufficient information to enable the licensee to identify the sender or, in the event the sender has multiple transactions outstanding, the particular transaction to be refunded.
The money received for transmission is subject to the federal remittance rule, 12 CFR 1005, subpart B.
The money was received for transmission pursuant to a written agreement between the licensee and payee to process payments for goods or services provided by the payee.

Timing of Refund: The cryptocurrency kiosk operator will provide the full refund within 10 days of receipt of the sender’s written request for a refund unless the above points are applicable.

BEWARE OF FRAUD

Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.

PRICE RISK

The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.

RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD:

If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact:

Wisconsin Department of Financial Institutions (DFI):
Report fraud to the DFI at:
Phone: (608) 264-7969
Toll-Free: (800) 452-3328 (in Wisconsin)
Fax: (608) 264-7968
E-Mail: [email protected]

Local Law Enforcement:
Please call 911.

ADDITIONAL DISCLOSURES

Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/

TRANSACTION LIMITS

$2,000 aggregate daily limit for each customer.

FEE LIMITS

The State of Wisconsin does not apply any fee limits to cryptocurrency kiosk transactions at this time.