zerohash Cryptocurrency Kiosk Disclosures and Refund Policies (Colorado)
Colorado
Consumer Disclosures
WARNING: This Technology can be used to defraud you. If you have been directed to this machine claiming to be a government agent, bill collector, law enforcement officer, or anyone you do not know personally, STOP THIS TRANSACTION IMMEDIATELY AND CONTACT YOUR FINANCIAL ADVISOR AND LOCAL LAW ENFORCEMENT.
Contact Information
| Cryptokiosk Operator Contact Email | [email protected] |
| Cryptokiosk Operator Phone Number | 800-928-2274 Available during normal business hours (8 am to 8 pm local time) |
| Cryptokiosk Operator Address | P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com |
| Zero Hash Contact Information | Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Colorado Money Transmitter License: 500251 Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 8 pm local time) Additional support can be provided by contacting: [email protected] |
Additional Required Disclosures
| RETURN/CANCELLATION/REFUND POLICY All transactions are final. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction. |
| REFUND POLICY The cryptocurrency kiosk operator or owner shall issue a full refund for a fraudulent cryptocurrency transaction, including any fees charged in association with the transaction, if the following elements are met: A. THE VIRTUAL CURRENCY TRANSACTION WAS THE CUSTOMER’S FIRST VIRTUAL CURRENCY TRANSACTION B. THE VIRTUAL CURRENCY TRANSACTION WAS TO A VIRTUAL CURRENCY WALLET OR EXCHANGE LOCATED OUTSIDE OF THE UNITED STATES C. THE CUSTOMER CONTACTS A LAW ENFORCEMENT AGENCY TO INFORM OF THE FRAUDULENT CRYPTOCURRENCY KIOSK TRANSACTION AND THE LAW ENFORCEMENT AGENCY DETERMINES THE VIRTUAL CURRENCY TRANSACTION WAS FRAUDULENT (THIS MAY REQUIRE FILING A REPORT WITH THE LAW ENFORCEMENT AGENCY TO MEMORIALIZE THE FRAUDULENT NATURE OF THE CRYPTOCURRENCY KIOSK TRANSACTION). Timing of Refund: The cryptocurrency kiosk operator must provide the full refund no later than 72 hours after the customer has contacted the operator after confirmation from law enforcement the transaction was fraudulent. |
| LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement. |
| BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/. |
| PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning. |
| RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: State of Colorado Office of the Attorney General (720) 508-6000 https://stopfraudcolorado.gov/ Colorado Bureau of Investigation Denver Phone: 303-239-4211 Fax: (303) 239-5788 Grand Junction Phone: 970-248-7500 Pueblo Phone: 719-647-5999 https://cbi.colorado.gov/scam-information |
| ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/ |
| TRANSACTION LIMITS $2,000 aggregate daily limit for each new customer. A “new customer” means a consumer transacting at a cryptocurrency kiosk physically located in the State of Colorado who has been a customer of a cryptocurrency kiosk operator or owner for fewer than seven (7) calendar days. A $3,000 aggregate daily transaction limit is applied to all other customers. |
| FEE LIMITS The State of Colorado does not limit the fees that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state. |
Updated 1 day ago