Texas

Consumer Disclosures


WARNING: CONSUMER FRAUD OFTEN STARTS WITH CONTACT FROM A STRANGER WHO IS INITIATING A DISHONEST SCHEME. I UNDERSTAND THAT CRIMINAL ACTIVITY MAY APPEAR IN MANY FORMS, INCLUDING, BUT NOT LIMITED TO: CLAIMS OF A FROZEN BANK ACCOUNT OR CREDIT CARD; FRAUDULENT BANK TRANSACTIONS; CLAIMS OF IDENTITY THEFT OR JOB OFFERINGS IN EXCHANGE FOR PAYMENTS; REQUESTS FOR PAYMENTS TO GOVERNMENT AGENCIES OR COMPANIES; REQUESTS FOR DISASTER RELIEF DONATIONS OR LOANS; OFFERS TO PURCHASE TICKETS FOR LOTTERIES, SWEEPSTAKES, OR DRAWINGS FOR VEHICLES; PROMPTS TO CLICK ON DESKTOP POP-UPS, SUCH AS VIRUS WARNINGS OR COMMUNICATION FROM ALLEGED FAMILIAR MERCHANTS; AND COMMUNICATION FROM SOMEONE IMPERSONATING A REPRESENTATIVE OF YOUR BANK OR A LAW ENFORCEMENT OFFICER. IF YOU BELIEVE YOU ARE BEING SCAMMED, CALL YOUR LOCAL LAW ENFORCEMENT AGENCY. WARNING: TRANSACTIONS CONDUCTED ON THIS CONTROLLABLE ELECTRONIC RECORD KIOSK ARE IRREVERSIBLE. PROTECT YOURSELF FROM FRAUD. NEVER SEND MONEY TO SOMEONE YOU DON'T KNOW.

WARNING: CONSUMER FRAUD OFTEN STARTS WITH CONTACT FROM A STRANGER WHO IS INITIATING A DISHONEST SCHEME. I UNDERSTAND THAT CRIMINAL ACTIVITY MAY APPEAR IN MANY FORMS, INCLUDING, BUT NOT LIMITED TO:

*CLAIMS OF A FROZEN BANK ACCOUNT OR CREDIT CARD;
*FRAUDULENT BANK TRANSACTIONS;
*CLAIMS OF IDENTITY THEFT OR JOB OFFERINGS IN EXCHANGE FOR PAYMENTS;
*REQUESTS FOR PAYMENTS TO GOVERNMENT AGENCIES OR COMPANIES;
*REQUESTS FOR DISASTER RELIEF DONATIONS OR LOANS;
*OFFERS TO PURCHASE TICKETS FOR LOTTERIES, SWEEPSTAKES, OR DRAWINGS FOR VEHICLES;
*PROMPTS TO CLICK ON DESKTOP POP-UPS, SUCH AS VIRUS WARNINGS OR COMMUNICATION FROM ALLEGED FAMILIAR MERCHANTS; AND
*COMMUNICATION FROM SOMEONE IMPERSONATING A REPRESENTATIVE OF YOUR BANK OR A LAW ENFORCEMENT OFFICER.

IF YOU BELIEVE YOU ARE BEING SCAMMED, CALL YOUR LOCAL LAW ENFORCEMENT AGENCY.

WARNING: TRANSACTIONS CONDUCTED ON THIS CONTROLLABLE ELECTRONIC RECORD KIOSK ARE IRREVERSIBLE. PROTECT YOURSELF FROM FRAUD. NEVER SEND MONEY TO SOMEONE YOU DON'T KNOW.

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 Available during normal business hours (8 am to 8 pm local time)
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Texas Money Transmitter License: 3172 Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 10 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION POLICY All transactions are final. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
REFUND POLICY The cryptocurrency kiosk operator or owner shall issue a refund for the full amount of all fraudulently induced transactions in which the individual is considered a “new” customer. In order to receive a refund for a fraudulently induced transaction: A. THE CUSTOMER MUST HAVE BEEN FRAUDULENTLY INDUCED TO ENGAGE IN THE VIRTUAL CURRENCY TRANSACTIONS B. THE CUSTOMER MUST CONTACT AN APPLICABLE GOVERNMENTAL OR LAW ENFORCEMENT AGENCY TO INFORM THEM OF THE FRAUDULENT NATURE OF THE TRANSACTION(S) NO LATER THAN FOURTEEN (14) DAYS FROM THE FRAUDULENT TRANSACTION. A “new customer” means a person transacting at a cryptocurrency kiosk physically located in the State of Texas for the first time or anytime within 72 hours after the individual makes their first transaction with the virtual currency kiosk operator. Timing of Refund:The cryptocurrency kiosk operator will provide the full refund after the customer has contacted the operator or owner.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: Texas State Securities Board (TSSB): You can submit a tip or complaint to their Enforcement Division by calling (512) 305-8392 or emailing [email protected]. You can also visit their website for more information on cryptocurrency enforcement at https://www.ssb.texas.gov/cryptocurrency-enforcement. Office of the Texas Attorney General: The OAG's Consumer Protection Division protects Texas consumers from false, misleading, and deceptive practices, which can include cryptocurrency kiosk fraud. You can file a consumer complaint online through their website, by calling their hotline at (800) 621-0508.
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $1,000 aggregate daily limit for each new customer. A “new customer” means a person transacting at a cryptocurrency kiosk physically located in the State of Texas for the first time or anytime within 72 hours after the individual makes their first transaction with the virtual currency kiosk operator. A $3,000 aggregate daily transaction limit is applied to all other customers.
FEE LIMITS The State of Texas limits the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state to no greater than $5 or 3% of the underlying virtual currency transaction.