Maryland

Consumer Disclosures


VIRTUAL CURRENCY IS NOT MONEY OR LEGAL TENDER AND IS NOT BACKED OR INSURED BY THE GOVERNMENT. VIRTUAL CURRENCY ACCOUNTS AND VALUE BALANCES ARE NOT SUBJECT TO ANY PROTECTIONS FROM THE FEDERAL DEPOSIT INSURANCE CORPORATION, NATIONAL CREDIT UNION ADMINISTRATION, OR SECURITIES INVESTOR PROTECTION CORPORATION. WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL VIRTUAL CURRENCY TRANSACTIONS ARE NOT RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE. VIRTUAL CURRENCY TRANSACTIONS MAY BE USED BY SCAMMERS IMPERSONATING LOVED ONES, THREATENING JAIL TIME, AND INSISTING YOU WITHDRAW MONEY FROM YOUR BANK ACCOUNT TO PURCHASE VIRTUAL CURRENCY.

VIRTUAL CURRENCY IS NOT MONEY OR LEGAL TENDER AND IS NOT BACKED OR INSURED BY THE GOVERNMENT. VIRTUAL CURRENCY ACCOUNTS AND VALUE BALANCES ARE NOT SUBJECT TO ANY PROTECTIONS FROM THE FEDERAL DEPOSIT INSURANCE CORPORATION, NATIONAL CREDIT UNION ADMINISTRATION, OR SECURITIES INVESTOR PROTECTION CORPORATION.

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL VIRTUAL CURRENCY TRANSACTIONS ARE NOT RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE. VIRTUAL CURRENCY TRANSACTIONS MAY BE USED BY SCAMMERS IMPERSONATING LOVED ONES, THREATENING JAIL TIME, AND INSISTING YOU WITHDRAW MONEY FROM YOUR BANK ACCOUNT TO PURCHASE VIRTUAL CURRENCY.

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 Available during normal business hours (8 am to 8 pm local time)
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Maryland Money Transmitter License: 12-1699379 Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 8 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION POLICY All transactions are final. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
REFUND POLICY The cryptocurrency kiosk operator or owner shall issue a full refund for any fee imposed on a transaction that is verified as fraudulent in a manner established by the commissioner through regulation. Timing of Refund: The cryptocurrency kiosk operator must provide the full refund no later than 72 hours after the customer has contacted the operator or owner.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
RELEVANT STATE AND LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES FOR REPORTING FRAUD: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: Maryland Department of Labor If you are the victim of a scam involving a cryptocurrency ATM, you may file a consumer complaint or contact 410-230-6077. For more information see https://www.labor.maryland.gov/finance/advisories/advisory-cryptocurrencyatms.pdf Office of the Maryland Attorney General You can report suspected cryptocurrency fraud to 410-528-8662 or file a complaint at https://www.marylandattorneygeneral.gov/pages/cpd/complaint.aspx.
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $2,000 aggregate daily limit for each new customer. A “new customer” means a person transacting at a cryptocurrency kiosk physically located in the State of Maryland for the first time or anytime within the 72 hours after the individual makes their first transaction with the virtual currency kiosk operator. A $3,000 aggregate daily transaction limit is applied to all other customers.
FEE LIMITS The State of Maryland limits the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state to $5 or 15% of the underlying value of the transaction (whichever is greater).