zerohash Cryptocurrency Kiosk Disclosures and Refund Policies (California)

Contact Information


Cryptokiosk Operator Contact Email	[email protected]
Cryptokiosk Operator Phone Number	800-928-2274 Available during normal business hours (8 am to 8 pm local time)
Cryptokiosk Operator Address	P.O. Box 91258 Bellevue, WA 98009 CINQwallet.com
Zero Hash Contact Information	Zero Hash LLC (NMLS ID 1699379) 327 N Aberdeen St Chicago, IL 60607 www.zerohash.com Customer Service Phone Number 855-744-7333 Available during normal business hours (8 am to 8 pm local time) Additional support can be provided by contacting: [email protected]

Additional Required Disclosures


RETURN/CANCELLATION/REFUND POLICY All transactions are final and cannot be undone. You are responsible for reviewing the provided receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
PRICE RISK The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
HOW TO REPORT FRAUD TO STATE OR LOCAL LAW ENFORCEMENT OR GOVERNMENT AGENCIES: If you have a complaint or wish to report fraudulent activity involving your account or transactions, please contact: California Department of Financial Protection and Innovation 1-866-275-2677 https://dfpi.ca.gov/ State of California Department of Justice (916) 210-6276 https://oag.ca.gov/
ADDITIONAL DISCLOSURES Additional disclosures are provided as part of the user agreement that each transactor or customer must accept to conduct any activity with the cryptocurrency kiosk operator: https://zerohash.com/coinstar/
TRANSACTION LIMITS $1,000 aggregate daily limit for all customers.
FEE LIMITS The State of California limits the fees and commissions that may be charged by the cryptocurrency kiosk operator for activity at a cryptocurrency kiosk physically located in that state to $5 or 15% of the amount of the virtual currency transaction (whichever is greater).